Shipping Information
We ship your order reliably with our shipping partners. The carrier used may vary depending on the destination country.
Once your order has been shipped, you will receive a tracking number by email along with a link to track your shipment. If the message does not appear in your inbox, please also check your spam folder.
Delivery to DHL Parcel Lockers and Post Offices
For deliveries within Germany, you can also have your order sent to a DHL parcel locker or post office.
Please make sure to provide your DHL customer number and the parcel locker address completely and correctly. Incorrect or incomplete information may delay delivery or cause the shipment to be returned.
Delivery to Other Countries
We deliver to Germany, numerous other countries within the European Union, as well as Switzerland and Liechtenstein. The applicable shipping costs and free-shipping thresholds are listed in the table below.
We currently do not ship to Malta or Cyprus. Delivery to other countries not listed in the table is not currently available.
Information for Switzerland and Liechtenstein: Deliveries outside the European Union may be subject to customs duties, import taxes, carrier handling fees, or other government charges. These costs are not collected by Matchashop and must be paid by the recipient.
Shipping Cost Overview
Shipping costs are calculated automatically in the cart and at checkout based on the destination country. Free shipping becomes available once the minimum order value for the destination country has been reached.
Shipping costs to the EU, Switzerland, Liechtenstein: 5,90 Euro
Free shipping to the EU, Switzerland, Liechtenstein: from 200,- Euro purchase value
The euro amounts shown are final prices. For deliveries within the European Union, the included value-added tax is determined in accordance with the tax rules applicable to the respective cart. For Switzerland and Liechtenstein, prices are displayed in Swiss francs.
Undeliverable Shipments and Returns
If a shipment cannot be delivered for reasons beyond our control and is returned to us, the actual return shipping costs and the cost of reshipping may be charged.
This may apply, for example, if the delivery address is incorrect or incomplete, the shipment is not collected, or delivery is refused without a valid complaint. The amount charged depends on the destination country and the actual costs incurred.
If you do not request reshipment after the package has been returned, the actual return shipping costs may be deducted from the refund.
How the Delivery Period Is Calculated
The delivery period begins on the day after your payment. For advance bank transfers, it begins on the day after the payment order is issued to the transferring financial institution.
If the final day of the delivery period falls on a Saturday, Sunday, or public holiday recognized at the destination, the delivery period ends on the following business day.
